Set up my pixel fish account in May 2011; I looked around the internet for any quality reviews before I stated the account, unfortunately I didn’t find many. So this is the reason I’m going to share this review in hopes others will avoid Pixel Fish! The product Pixel Fish is offering in hindsight is too good to be true. When I first started my account everything seemed to go smoothly a camera crew, game to my business in about 2 weeks from start up.
In about a week or so, I got a call from City Squares seeing if I want to advertise my video. I thought that was strange because he wanted me to advertise with pixel fish and who the heck was City Squares? I told the gentlemen I already had an account with Pixel Fish. So I called Pixel Fish to get an understanding, and make sure the video was on track. I thought it was funny because City Squares called me even before Pixel Fish had my video done. Once I finally received my video, I wanted to make some edits; my campaign manager was like it will take a day or two.
All the while the video was being edited I was preparing my landing page for the video. I was told to send pixel fish images and content for the page. My campaign manager Marlee, was horrible, she never uploaded any of the images I sent her, even to this day nothing has ever been uploaded that I sent over, it’s now October 2011.
Then two weeks later the edits had finally be done. I was then told my video was going to be sent to youtube for approval, which takes about two weeks or so I was told. So I waited and waited, then I happened to check my credit card bill in August 2011. I had a charge on my account from pixel fish. I was shocked; my dashboard showed nothing, no impressions, clicks nothing at all.
I sent a few emails to my account manager, still no response. Then I got busy and forgot to see what was going on. Then middle of September my credit card was charged again. Once again my dashboard was blank, so I called Pixel Fish and long story short, may campaign manager had been replaced. I was never once notified of this, and then the lady seemed shocked that I was getting charged, but had no impressions or nothing. I called back a day or two late, made sure I wanted this nightmare cancelled and my money back. Katie at extension 5018, said I’ve issued you credits and your account is cancelled. Then I check my credit card statement online in early October I was charged again. So I’ve finally started a dispute with my credit card company to get my money back.
To everyone considering Pixel Fish, Don’t! There are an unorganized mess that can’t deliver what they advertise. In the long run you will get ripped off!
